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powerschool:parent_portal:faq [2010/09/07 15:00] cedwards created |
powerschool:parent_portal:faq [2022/07/28 09:33] lokes |
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- | ====== Parent Portal Frequently Asked Questions ====== | + | ====== |
- | - **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. | + | - **How do I register my student?** If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking **Forms** on the left side of your Parent Portal account. |
- | - **Does the school setup my Parent Portal Account? | + | - **We are new to the area. How do I register my brand new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https:// |
- | - **I forgot my Parent Portal login password | + | - **My student attended WCS before but didn't end the school year. How do I get into Parent Portal?** You will need a new Access ID and Access Password. You can get the codes from your school or Pre-Register to get the codes in an email. |
- | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. | + | - **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** " |
- | - **Can both parents have a Parent Portal Account?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account as well. | + | - **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says " |
- | - **Will the Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. | + | - **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. |
- | - **How quickly will students’ grades and attendance be available in the Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the Parent Portal. Please be patient. | + | - **Does the school setup my PowerSchool |
+ | - **Who do I contact with general PowerSchool Parent Portal questions: | ||
+ | - **What do I do if I forgot my PowerSchool | ||
+ | - **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update | ||
+ | - **Why am I not getting a confirmation email after requesting user name or password | ||
+ | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. [[powerschool: | ||
+ | - **Can both parents have a PowerSchool | ||
+ | - **Will the PowerSchool | ||
+ | - **How quickly will students’ grades and attendance be available in the PowerSchool | ||
- **Even though I can see my child' | - **Even though I can see my child' | ||
- | | + | |
- **Who do I contact with a question about my child’s grades?** \\ Contact your child’s individual teacher with specific grading questions. | - **Who do I contact with a question about my child’s grades?** \\ Contact your child’s individual teacher with specific grading questions. | ||
- **How often will my student’s grades be updated?** \\ You will need to discuss this with your child’s school. There is no current county policy of how often the grades must be updated. | - **How often will my student’s grades be updated?** \\ You will need to discuss this with your child’s school. There is no current county policy of how often the grades must be updated. | ||
- | - **Will I be able to make changes to my student’s information via the Parent Portal?** \\ Not at the current time. Future updates could include such features, but right now, the only thing you can change via the Parent Portal is your account information and your email preferences. | + | - **Will I be able to make changes to my student’s information via the PowerSchool |
- **Do all teachers post grade and attendance information to the PowerSchool Parent Portal? | - **Do all teachers post grade and attendance information to the PowerSchool Parent Portal? | ||
- **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/ | - **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/ | ||
+ | - **Will I still be able to access the PowerSchool Parent Portal if my child transfers to another school?** \\ If a student transfers to another school within Washington County, VA parent/ | ||
+ | - **What happens to my account if my child transfers out of the school division?** \\ This access is a service offered to all parents/ | ||
+ | - **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. | ||
+ | - **How do I add additional children to my Parent Portal account?** \\ First you must pick up the students Access ID and Password from his/her school. | ||
+ | - **What are the system requirements for the PowerSchool Parent Portal?** \\ It is strongly recommended to use a computer and not a cellphone. We have computers setup at the schools ready for you to use. |