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powerschool:parent_portal:faq [2017/09/13 10:00] jrhea |
powerschool:parent_portal:faq [2020/09/21 11:51] jrhea |
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- **Who do I contact with general PowerSchool Parent Portal questions: | - **Who do I contact with general PowerSchool Parent Portal questions: | ||
- **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password? | - **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password? | ||
- | - **Why am I not getting a confirmation email after requesting user name or password help?** \\ Most email providers/ | + | |
- | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. | + | |
- | - **Can both parents have a PowerSchool Parent Portal Account?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account as well. | + | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. [[powerschool: |
+ | - **Can both parents have a PowerSchool Parent Portal Account | ||
- **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. | ||
- **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | - **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | ||
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- **What happens to my account if my child transfers out of the school division?** \\ This access is a service offered to all parents/ | - **What happens to my account if my child transfers out of the school division?** \\ This access is a service offered to all parents/ | ||
- **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. | - **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. | ||
+ | - **How do I add additional children to my Parent Portal account?** \\ First you must pick up the students Access ID and Password from his/her school. | ||
- **What are the system requirements for the PowerSchool Parent Portal?** \\ Windows 7, Windows 8.1, Windows 10, Mac OS X 10.09, Mac OS X 10.10, Mac OS X 10.11, and Chromebook. PowerSchool strongly encourages customers to upgrade to Windows 8.1 with Internet Explorer 11, or Windows 10 with either Internet Explorer 11 or Edge browser. | - **What are the system requirements for the PowerSchool Parent Portal?** \\ Windows 7, Windows 8.1, Windows 10, Mac OS X 10.09, Mac OS X 10.10, Mac OS X 10.11, and Chromebook. PowerSchool strongly encourages customers to upgrade to Windows 8.1 with Internet Explorer 11, or Windows 10 with either Internet Explorer 11 or Edge browser. |