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powerschool:parent_portal:faq [2017/09/13 10:21] jrhea |
powerschool:parent_portal:faq [2022/07/27 10:23] lokes |
====== PowerSchool Parent Portal Frequently Asked Questions ====== | ====== PowerSchool Parent Portal Frequently Asked Questions ====== |
| - **How do I register my student?** If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking "Forms" on the left side of your Parent Portal account. |
| - **How do I register my new student?** If your student is new to WCS this year, pre-register your student [[here | https://www.wcs.k12.va.us/apps/pages/index.jsp?uREC_ID=1660472&type=d&pREC_ID=1807685]]. |
| - **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** "PowerSchool Parent and Student Portal" and click on the link titled, "Parent and Student Portal." Or, click on [[https://powerschoolapp.wcs.k12.va.us/public/]] |
| - **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says "Forgot Username or Password?" |
- **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. Only legal guardians may pick up a students access key information. | - **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. Only legal guardians may pick up a students access key information. |
- **Does the school setup my PowerSchool Parent Portal Account?** \\ No, you set up your own account. Instructions are available at the following link: http://powerschoolapp.wcs.k12.va.us You will need click on the Create Account tab. | - **Does the school setup my PowerSchool Parent Portal Account?** \\ No, you set up your own account. Instructions are available at the following link: http://powerschoolapp.wcs.k12.va.us You will need click on the Create Account tab. |
- **Who do I contact with general PowerSchool Parent Portal questions:** \\ IF this FAQ does not answer your question you can contact your child’s school. Service is offered as a best effort. The division cannot troubleshoot home computer issues. | - **Who do I contact with general PowerSchool Parent Portal questions:** \\ IF this FAQ does not answer your question you can contact your child’s school. Service is offered as a best effort. The division cannot troubleshoot home computer issues. |
- **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password?” It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. | - **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password?” It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. |
- **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case you will need to contact the student's school and ask them to update it for you. Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. | - **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences. Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. |
- **Why am I not getting a confirmation email after requesting user name or password help?** \\ Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case you will need to contact the student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password. | - **Why am I not getting a confirmation email after requesting user name or password help?** \\ Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case you will need to contact the student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password. |
- **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. [[powerschool:parent_portal:instructions_for_adding_students_to_your_existing_parent_portal_account|Click here for instructions]]. |
- **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account as well. | - **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account as well. |
- **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. It will also be inaccessible at the end of each grading period and during the summer when we are updating information and scheduling for the upcoming year. | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. It will also be inaccessible at the end of each grading period and during the summer when we are updating information and scheduling for the upcoming year. |
- **What happens to my account if my child transfers out of the school division?** \\ This access is a service offered to all parents/guardians of currently active students. Once a student is withdrawn or graduates from the division, the PowerSchool Parent Portal account will be inactivated. | - **What happens to my account if my child transfers out of the school division?** \\ This access is a service offered to all parents/guardians of currently active students. Once a student is withdrawn or graduates from the division, the PowerSchool Parent Portal account will be inactivated. |
- **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school. Be prepared to provide a photo i.d. | - **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school. Be prepared to provide a photo i.d. |
- **What are the system requirements for the PowerSchool Parent Portal?** \\ Windows 7, Windows 8.1, Windows 10, Mac OS X 10.09, Mac OS X 10.10, Mac OS X 10.11, and Chromebook. PowerSchool strongly encourages customers to upgrade to Windows 8.1 with Internet Explorer 11, or Windows 10 with either Internet Explorer 11 or Edge browser. | - **How do I add additional children to my Parent Portal account?** \\ First you must pick up the students Access ID and Password from his/her school. Next, while signed in on the web portal (not the app), go to Account Preferences, click on the Students tab, then the Add + button and enter your student's Access ID and Access Password. |
| - **What are the system requirements for the PowerSchool Parent Portal?** \\ It is strongly recommended to use a computer and not a cellphone. We have computers setup at the schools ready for you to use. |