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powerschool:parent_portal:faq [2022/07/27 10:23] lokes |
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====== PowerSchool Parent Portal Frequently Asked Questions ====== | ====== PowerSchool Parent Portal Frequently Asked Questions ====== | ||
- | - **How do I register my student?** If your student ended the year in a WCS classroom (regardless of the school), | + | - **Who do I contact with general PowerSchool Parent Portal questions:** \\ IF this FAQ does not answer |
- | - **How do I register my new student?** If your student | + | - **What are the system requirements for the PowerSchool Parent Portal?** \\ It is strongly recommended |
+ | |||
+ | === Logging Into Parent Portal | ||
- **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** " | - **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** " | ||
- | - **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says " | + | |
+ | | ||
+ | - **Why am I not getting a confirmation email after requesting username or password help?** \\ Ensure your internet connection is strong. Most email providers/ | ||
- **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. | - **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. | ||
- | | + | |
- | - **Who do I contact with general PowerSchool | + | === Registration / Update Student Data === |
- | - **What do I do if I forgot | + | |
- | - **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. | + | - **We are new to the area. How do I register my brand new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https://www.wcs.k12.va.us/ |
- | - **Why am I not getting a confirmation email after requesting user name or password help?** \\ Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, | + | - **My student attended WCS before, but didn't end the current school year at WCS. How do I get into Parent Portal?** You will need a new Access ID and Access Password. You can get the codes from your school. |
- | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. | + | - **Will I be able to make changes to my student’s information via the PowerSchool Parent Portal?** \\ Yes! We encourage each family to take responsibility for their students' |
- | - **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords? | + | - **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences. |
- | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. | + | |
+ | === Additional Students | ||
+ | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. | ||
+ | - **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords? | ||
+ | - **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/ | ||
+ | - **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school. | ||
+ | |||
+ | |||
+ | === Access to Grades === | ||
+ | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. It will also be inaccessible at the end of each grading period and periodically | ||
- **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | - **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | ||
- **Even though I can see my child' | - **Even though I can see my child' | ||
- | | + | |
- **Who do I contact with a question about my child’s grades?** \\ Contact your child’s individual teacher with specific grading questions. | - **Who do I contact with a question about my child’s grades?** \\ Contact your child’s individual teacher with specific grading questions. | ||
- **How often will my student’s grades be updated?** \\ You will need to discuss this with your child’s school. There is no current county policy of how often the grades must be updated. | - **How often will my student’s grades be updated?** \\ You will need to discuss this with your child’s school. There is no current county policy of how often the grades must be updated. | ||
- | | + | - **Do all teachers post grade and attendance information to the PowerSchool Parent Portal? |
- | | + | - **Will I still be able to access the PowerSchool Parent Portal if my child transfers to another school?** \\ If a student transfers to another school within Washington County, VA parent/ |
- | - **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/ | + | - **What happens to my account if my child transfers out of the WCS division?** \\ This access is a service offered to all parents/ |
- | - **Will I still be able to access the PowerSchool Parent Portal if my child transfers to another school?** \\ If a student transfers to another school within Washington County, VA parent/ | + | |
- | - **What happens to my account if my child transfers out of the school | + | |
- | - **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. | + | |
- | - **How do I add additional children to my Parent Portal account?** \\ First you must pick up the students Access ID and Password from his/her school. | + | |
- | - **What are the system requirements for the PowerSchool Parent Portal?** \\ It is strongly recommended to use a computer and not a cellphone. We have computers setup at the schools ready for you to use. | + |