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powerschool:parent_portal:faq [2022/07/27 10:24] lokes |
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====== PowerSchool Parent Portal Frequently Asked Questions ====== | ====== PowerSchool Parent Portal Frequently Asked Questions ====== | ||
- **How do I register my student?** If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking " | - **How do I register my student?** If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking " | ||
- | - **How do I register my new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https:// | + | - **We are new to the area. How do I register my brand new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https:// |
+ | - **My student attended WCS before but didn't end the school year. How do I get into Parent Portal?** You will need a new Access ID and Access Password. You can get the codes from your school or Pre-Register to get the codes in an email. | ||
- **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** " | - **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** " | ||
- | - **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says " | + | - **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says " |
- **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. | - **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. | ||
- | - **Does the school setup my PowerSchool Parent Portal Account? | + | - **Does the school setup my PowerSchool Parent Portal Account? |
- **Who do I contact with general PowerSchool Parent Portal questions: | - **Who do I contact with general PowerSchool Parent Portal questions: | ||
- **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password? | - **What do I do if I forgot my PowerSchool Parent Portal login user name or password?** \\ On the PowerSchool Parent Portal page is a link called “Forgot Username or Password? | ||
- **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. | - **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. | ||
- | - **Why am I not getting a confirmation email after requesting user name or password help?** \\ Most email providers/ | + | - **Why am I not getting a confirmation email after requesting user name or password help?** \\ Ensure your internet connection is strong. |
- **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. [[powerschool: | - **Do I have to have a separate account for each of my children?** \\ No! You can have one account with all of your children attached. You just need the Access ID and Access Password for each child. [[powerschool: | ||
- **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords? | - **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords? | ||
- | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. | + | - **Will the PowerSchool Parent Portal be up all year?** \\ In the event that we do an upgrade to the system, we may take it down temporarily. |
- **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | - **How quickly will students’ grades and attendance be available in the PowerSchool Parent Portal?** \\ The information is in real-time. As soon as a teacher publishes grades or takes attendance on your child, it shows up in the PowerSchool Parent Portal right away. Grades will be entered in a timely manner. It is not expected, however, that a test or major assignment will be graded and entered into PowerSchool Parent Portal the same day it is completed. Depending on the complexity of the assignment it may be several school days before the grades are posted into the PowerSchool Parent Portal. Please be patient. | ||
- **Even though I can see my child' | - **Even though I can see my child' |