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powerschool:parent_portal:faq

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powerschool:parent_portal:faq [2023/04/12 15:41]
lokes
powerschool:parent_portal:faq [2023/04/12 15:53] (current)
lokes
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 === Registration / Update Student Data === === Registration / Update Student Data ===
-  * **How do I register my student?** Go to [[https://powerschoolapp.wcs.k12.va.us/public/]]. If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking ''Forms'' on the left side of your Parent Portal account, then click on the ''Enrollment'' tab. We highly recommend using a computer rather than a cellphoneThe schools have computers available for you to use+  * **My student ended the year at a WCS classroom, how do I update my student's information for the new school year?** We encourage each family to take responsibility for their students' information via Parent Portal. Login to [[https://powerschoolapp.wcs.k12.va.us/public/]]. You can register by clicking ''Forms'' on the left side of your Parent Portal account, then click on the ''Enrollment'' tab to see the list of Forms that correspond to your family dataYou can also change your PowerSchool Parent Portal account information and your email preferencesThese changes will also update School Messenger
-  * **We are new to the area. How do I register my brand new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https://www.wcs.k12.va.us/apps/pages/index.jsp?uREC_ID=1660472&type=d&pREC_ID=1807685 | here]]. +  * **We are new to the area. How do I register my student first time at WCS?** If your student is new to WCS this year, follow this link to pre-register your student [[https://www.wcs.k12.va.us/apps/pages/index.jsp?uREC_ID=1660472&type=d&pREC_ID=1807685 | here]]. 
-  * **My student attended WCS before, but didn't end the current school year at WCS. How do I get into Parent Portal?** You will need a new Access ID and Access Password. You can get the codes from your school+  * **My student attended WCS before, but didn't end the current school year at WCS. How do I get into Parent Portal?** You will need a new Access ID and Access Password. The legal guardian can get the codes from your school with a valid ID.
-  * **Will I be able to make changes to my student’s information via the PowerSchool Parent Portal?** \\ Yes! We encourage each family to take responsibility for their students' information via Parent Portal. Login and click on **Forms**, then click on the Enrollment tab to see the list of forms that correspond to your family data. You can also change your PowerSchool Parent Portal account information and your email preferences. These changes will also update School Messenger.+
   *  **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences.  Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery.   *  **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences.  Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery.
  
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   * **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account too.   * **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account too.
   * **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/removed and the student’s Access ID changed to prevent them from setting up a new account.   * **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/removed and the student’s Access ID changed to prevent them from setting up a new account.
-  * **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school.  Be prepared to provide a photo i.d.+  * **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school.  Be prepared to provide a photo ID.
  
  
powerschool/parent_portal/faq.txt · Last modified: 2023/04/12 15:53 by lokes