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powerschool:parent_portal:faq [2023/04/12 15:38]
lokes |
powerschool:parent_portal:faq [2023/04/12 15:41]
lokes |
| === Logging Into Parent Portal === | === Logging Into Parent Portal === |
| * **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** "PowerSchool Parent and Student Portal" and click on the link titled, "Parent and Student Portal." Or, click on [[https://powerschoolapp.wcs.k12.va.us/public/]] | * **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** "PowerSchool Parent and Student Portal" and click on the link titled, "Parent and Student Portal." Or, click on [[https://powerschoolapp.wcs.k12.va.us/public/]] |
| | * **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says "Forgot Username or Password?" It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. Or, click [[https://powerschoolapp.wcs.k12.va.us/public/account_recovery_begin.html | here]] |
| * **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. Only legal guardians may pick up a students access key information. | * **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password. Only legal guardians may pick up a students access key information. |
| * **Does the school setup my PowerSchool Parent Portal Account?** \\ No, you set up your own account. Instructions are available [[powerschool:parent_portal:instructions|here]]. You will need click on the Create Account tab. | * **Does the school setup my PowerSchool Parent Portal Account?** \\ No, you set up your own account. Instructions are available [[powerschool:parent_portal:instructions|here]]. You will need click on the Create Account tab. |
| * **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says "Forgot Username or Password?" It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. Or, click [[https://powerschoolapp.wcs.k12.va.us/public/account_recovery_begin.html | here]] | |
| * **Why am I not getting a confirmation email after requesting username or password help?** \\ Ensure your internet connection is strong. Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case, you will need to contact your student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password. | * **Why am I not getting a confirmation email after requesting username or password help?** \\ Ensure your internet connection is strong. Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case, you will need to contact your student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password. |
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