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powerschool:parent_portal:faq

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powerschool:parent_portal:faq [2023/04/12 15:35]
lokes 		powerschool:parent_portal:faq [2023/04/12 15:53] (current)
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 === Logging Into Parent Portal === === Logging Into Parent Portal ===
   * **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** "PowerSchool Parent and Student Portal" and click on the link titled, "Parent and Student Portal." Or, click on [[https://powerschoolapp.wcs.k12.va.us/public/]]   * **Where do I go to access the Parent and Student Portal?** You can find the link on the Washington County Homepage under **Parents** "PowerSchool Parent and Student Portal" and click on the link titled, "Parent and Student Portal." Or, click on [[https://powerschoolapp.wcs.k12.va.us/public/]]
-  * **Does the school setup my PowerSchool Parent Portal Account?**  \\ No, you set up your own account. Instructions are available [[powerschool:parent_portal:instructions|here]]. You will need click on the Create Account tab. 
   * **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says "Forgot Username or Password?" It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. Or, click [[https://powerschoolapp.wcs.k12.va.us/public/account_recovery_begin.html | here]]    * **I forgot my login information for my Parent and Student Portal account.** \\ Click on the blue link that says "Forgot Username or Password?" It will step you through the process of requesting your account information. The information will be sent to the email you linked to your PowerSchool Parent Portal account. Or, click [[https://powerschoolapp.wcs.k12.va.us/public/account_recovery_begin.html | here]] 
-  * **Why am I not getting a confirmation email after requesting username or password help?** \\ Ensure your internet connection is strong. Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case, you will need to contact your student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password. 
   * **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password.  Only legal guardians may pick up a students access key information.   * **Where do I get an Access ID and Access Password for my child?** \\ You will need to go, in person, to your child’s school so they can verify your identity and give your Access ID and Access Password.  Only legal guardians may pick up a students access key information.
 +  * **Does the school setup my PowerSchool Parent Portal Account?**  \\ No, you set up your own account. Instructions are available [[powerschool:parent_portal:instructions|here]]. You will need click on the Create Account tab.
 +  * **Why am I not getting a confirmation email after requesting username or password help?** \\ Ensure your internet connection is strong. Most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery. Also, you may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. If that is the case, you will need to contact your student's school and ask them to update it for you. Then you will be able to go through the process of resetting your own username or password.
  
 === Registration / Update Student Data === === Registration / Update Student Data ===
-  * **How do I register my student?** Go to [[https://powerschoolapp.wcs.k12.va.us/public/]]. If your student ended the year in a WCS classroom (regardless of the school), you can register by clicking ''Forms'' on the left side of your Parent Portal account, then click on the ''Enrollment'' tab. We highly recommend using a computer rather than a cellphone. The schools have computers available for you to use. +  * **My student ended the year at a WCS classroom, how do I update my student's information for the new school year?** We encourage each family to take responsibility for their students' information via Parent Portal. Login to [[https://powerschoolapp.wcs.k12.va.us/public/]]. You can register by clicking ''Forms'' on the left side of your Parent Portal account, then click on the ''Enrollment'' tab to see the list of Forms that correspond to your family data. You can also change your PowerSchool Parent Portal account information and your email preferences. These changes will also update School Messenger. 
-  * **We are new to the area. How do I register my brand new student?** If your student is new to WCS this year, follow this link to pre-register your student [[https://www.wcs.k12.va.us/apps/pages/index.jsp?uREC_ID=1660472&type=d&pREC_ID=1807685 | here]]. +  * **We are new to the area. How do I register my student first time at WCS?** If your student is new to WCS this year, follow this link to pre-register your student [[https://www.wcs.k12.va.us/apps/pages/index.jsp?uREC_ID=1660472&type=d&pREC_ID=1807685 | here]]. 
-  * **My student attended WCS before, but didn't end the current school year at WCS. How do I get into Parent Portal?** You will need a new Access ID and Access Password. You can get the codes from your school. +  * **My student attended WCS before, but didn't end the current school year at WCS. How do I get into Parent Portal?** You will need a new Access ID and Access Password. The legal guardian can get the codes from your school with a valid ID.
-  * **Will I be able to make changes to my student’s information via the PowerSchool Parent Portal?** \\ Yes! We encourage each family to take responsibility for their students' information via Parent Portal. Login and click on **Forms**, then click on the Enrollment tab to see the list of forms that correspond to your family data. You can also change your PowerSchool Parent Portal account information and your email preferences. These changes will also update School Messenger.+
   *  **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences.  Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery.   *  **Why am I not receiving email notifications that I signed up for?** \\ You may have forgotten to update your email address in the PowerSchool Parent Portal when you switched email addresses. You can update it by logging in and updating your information in Account Preferences.  Also, most email providers/programs run some type of Spam guard program. If you do not see an email from noreply@wcs.k12.va.us, check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. It is recommended to add this address to your contacts list to insure delivery.
  
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   * **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account too.   * **Can both parents have a PowerSchool Parent Portal Account with different usernames and passwords?** \\ Yes! Both parents can have their own separate parent portal account. You can also allow access for other guardians as well. Perhaps they are staying with their grandmother for a time; you can allow her to setup her own account too.
   * **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/removed and the student’s Access ID changed to prevent them from setting up a new account.   * **What do I do if I do not want a particular person to have access to my child, but I already gave them the Access Id and Password?** \\ If this is a custody change issue, you will need to get a court order to prevent a parent from having access to your child’s account, just as you would to prevent them from having access to their information within the school. If this is an auxiliary adult, like an aunt or an uncle who no longer needs access, you can request the school to have the account disabled/removed and the student’s Access ID changed to prevent them from setting up a new account.
-  * **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school.  Be prepared to provide a photo i.d.+  * **I lost my original PowerSchool Parent Portal Information letter, how can I get another copy?** \\ The letter is typically not needed once you create your account. But, if it is needed you must pick up a copy at your child’s school.  Be prepared to provide a photo ID.
  
  
powerschool/parent_portal/faq.1681328102.txt.gz · Last modified: 2023/04/12 15:35 by lokes

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