Troubleshooting
Problem: The entire screen of my terminal is black
Elo Terminals:
If the power light is green:
Press one of the "Shift" keys to turn the screen on if it has been on for a while.
If after pressing one of the "Shift" keys, the screen does not display anything, turn the power off.
Verify that the power light is red.
Make sure that the cable between the power cord and the black brick is secure. Then turn the terminal on. If this does not allow the terminal to start up, contact Information Systems.
If the power light is red, the terminal is off.
Press the power button on the side. If the terminal does not turn on, contact Information Systems.
If the power light has no color:
Make sure that the cable between the power cord and the black brick is secure. Then turn the terminal on. If the terminal does not turn on, contact Information Systems.
Stealth Touch Terminals:
Problem: The terminal program is running, but a message appears with the title "POSClient" and the message is "Network communication interrupted. Point of Sale closing."
Problem: When the terminal starts up, a window appears with the title "POSClient" and the text "The POS session has not been started, please notify your supervisor and try again."
Verify that the computer with ))) beside it does not have a red X beside it. On the Elo touch terminals, it takes a few seconds after the terminal starts before the terminal connects to the wireless network. Once it does, the red X on the computer with the ))) will go away.
Verify that the POS session has been started on the manager's computer.
Press OK on the terminal.
A window will appear that is titled "Terminal Setup". Press OK.
Call Information Systems: 739-3060