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Cisco Jabber Client Setup

These instructions tell you how to setup and use the Cisco Jabber client on your Android or Apple cell phone. The Jabber Client allows you to place and receive calls to your desk phone extension on your cell phone. You must be setup in our phone system before this will work.

Install and Configure

  1. Download Cisco Jabber from the app store.
  2. You must be connected to the wcs-secure wireless network.
  3. When you launch the app, it will ask for your e-mail address to determine how to locate the servers. Enter it as
  4. Whenever it asks for your login/password on the next screens, use your e-mail login (just the user part) and the default password is lastname+employeeID.
  5. You will get prompted several times to accept the server certificates, accept them all.
  6. After logging in, if you click on the menu, you should see check marks beside Instant Messaging, Phone Services, and Voicemail. That means those services are all active.
  7. The voicemail service may not connect right the first time. Click on it in the menu and re-enter your login and password. Server address should be

Using the Jabber Client

The Jabber Client has 4 main features that you will typically be using:

  • Contacts - Allows you to add other Jabber users to your Contacts. This directory is currently not up-to-date, but we are working on cleaning it up.
  • Chats - This will allow you to chat with other Jabber users. This was originally the main feature of Jabber and was useful before apps like Hangouts, iMessage, etc. became more popular.
  • Call - Allows you to place phone calls from your desk extension.
  • Voice Messages - Allows you to view and listen to your voicemails.
cisco_jabber.txt · Last modified: 2017/03/13 12:23 by jlester