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school_nutrition_programs:troubleshooting

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school_nutrition_programs:troubleshooting [2013/01/15 11:19]
cedwards created 		school_nutrition_programs:troubleshooting [2013/01/15 12:17] (current)
cedwards
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       - Turn the power back on.  If the entire terminal screen is still black, contact Information Systems.       - Turn the power back on.  If the entire terminal screen is still black, contact Information Systems.
  
-**Problem:** The terminal program is running, but a message appears with the title "POSClient" and the message is "**Network communication interrupted. Point of Sale closing.**"+**Problem:** The terminal program is running, but a message appears with the title "**POSClient**" and the message is "**Network communication interrupted. Point of Sale closing.**"
     * The terminal program is likely experiencing network problems.  To resolve this:      * The terminal program is likely experiencing network problems.  To resolve this: 
-      - Click OK.+      - Press OK.
       - Double-tap the POSClient icon on the desktop to restart the terminal session. //Sometimes it may be difficult to double tap.  In this case, tap the icon once to highlight it (the text "POSClient" now appears to have dark blue around it), then press the **Enter** key on the keyboard.//               - Double-tap the POSClient icon on the desktop to restart the terminal session. //Sometimes it may be difficult to double tap.  In this case, tap the icon once to highlight it (the text "POSClient" now appears to have dark blue around it), then press the **Enter** key on the keyboard.//        
     * If the network interruption happens more than two times on a terminal:     * If the network interruption happens more than two times on a terminal:
       * Please note if a message appears from the lower right hand corner from a computer with ))) beside it. It will say **Wireless Network Connection is now connected.  Connected to: wcs-data.  Signal Strength: Excellent** (or Good or Low)       * Please note if a message appears from the lower right hand corner from a computer with ))) beside it. It will say **Wireless Network Connection is now connected.  Connected to: wcs-data.  Signal Strength: Excellent** (or Good or Low)
       * Count the number of times that the network interruption happens on each terminal separately during a session.  Call Information Systems with the count of interruptions per terminal and the time periods of your session.       * Count the number of times that the network interruption happens on each terminal separately during a session.  Call Information Systems with the count of interruptions per terminal and the time periods of your session.
 +
 +**Problem:** When the terminal starts up, a window appears with the title "**POSClient**" and the text "**The POS session has not been started, please notify your supervisor and try again.**"
 +  - Verify that the computer with ))) beside it does not have a red **X** beside it.  On the Elo touch terminals, it takes a few seconds after the terminal starts before the terminal connects to the wireless network.  Once it does, the red **X** on the computer with the ))) will go away.
 +  - Verify that the POS session has been started on the manager's computer.
 +  - Press **OK** on the terminal.
 +  - A window will appear that is titled "**Terminal Setup**".  Press **OK**.  
 +  * If, after doing the above, the terminal will not connect to the point of sale session:
 +    - Verify that another terminal **will** connect. If another one will connect, contact Information Systems about the terminal that will not connect to the point of sale session.  If neither one will connect, contact Information Systems saying that multiple terminals will not connect to the point of sale session.
  
 **Call Information Systems**: 739-3060 **Call Information Systems**: 739-3060
  
school_nutrition_programs/troubleshooting.1358266773.txt.gz · Last modified: 2013/01/15 11:19 by cedwards

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